Business Support Manager, Midlands
Competitive Package, including Bonus and excellent pension/benefits
Our client is a major lessor, seeking an experienced team leader for a global joint venture partnership. Offices in the Midlands, providing equipment finance both directly to customers and via a strong dealer network. The parent is a manufacturer (hard-assets), with an established well-known worldwide brand. The current incumbent is moving to another position within the same business, and they are seeking a replacement to manage all operational and sales support activities, across both Dealer Support AND Business Support, to provide a high-level service to customers and dealers. Leading a team of 7, covering retail sales support and also providing contract management, facilities and other services. Processing from activation to settlement, resolving any issues arising, and maintaining a close overview of workloads. Good prior people management experience essential - seeking someone who leads from example, comfortable to delegate but will also step-in where required.
Head of Customer Experience, South West London
Basic £60,000, plus 30% Bonus, Car Allowance, Excellent Benefits
Newly created senior management position, to develop a strategy in offering a premium value proposition for this major global bank-owned lessor. Ensuring that they are first choice with clients across all markets. Propose innovative solutions to help achieve strategic goals in vendor/point of sale business. Lead the transformation to a best in class Customer Experience operating model, developing suitable working practices. Develop internal communication, processes and behaviours so that inter-departmental co-operation is maximised. Continually assess the UK market and identify improvements, working with their Heads of Sales and Sales Director to champion change. Motivate staff to recognise the importance of the Customer Experience and drive to improve standards, leading to a cultural transformation. Influence and develop relationships with key suppliers to support the company objectives. Deliver change initiatives to ensure demand planning, forecasting, scheduling, real time management is embedded. Needs a good motivator, with excellent time management, planning, organisational skills.
Sales Support Co-ordinator, Hampshire
Basic £27-35,000, Bonus, excellent benefits
We are now seeking a Leasing Sales Support Co-ordinator, for a newly created position to support our clients continuing expansion. The leasing division of a well-established Bank, operating from a separate offices, with considerable growth plans. The successful candidate will be the primary contact for brokers and customers; managing proposals and discussing asset finance deals. Will require the building of strong relationships with such brokers, in maintaining close ties to maximise new business opportunities. A varied role, which will include receiving calls, providing information and to deal effectively with any queries. Provide excellent customer service at all times. Input proposals onto their operating system to include all required information, credit searches and valuations. Keep brokers and/or customers updated with progress. Work closely with their field-based Sales team. Needs someone with the right customer service and admin skills, whilst having the confidence to take a proactive approach.
Assistant Team Leader, Home Counties
Competitive Package, including annual bonus and excellent pension/benefits
Our client is a leading European bank-owned lessor. Seeking an experienced individual with at least 3-5 years’ experience to provide operational sales support and service delivery across all business units. Reporting directly into the Team Leader, in assisting in managing a team of 10, and deputising in his absence. Team focus on more structured complex deals/documentation, needing strong attention to detail. A very hands-on role, alongside coaching and mentoring, being involved with various process improvement projects, and reporting on service levels. The right candidate needs to have exceptional relationship management skills, as well as problem solving and analytical experience. Previous people management experience is preferred but certainly NOT ESSENTIAL. Our client is very happy to consider applications for those with the right drive and higher level experience, perhaps with some prior mentoring experience, but looking for that next career move into team leadership.
Assistant Operations Manager, Thames Valley
Basic £45,000, plus good bonus, excellent additional benefits
Our client, a major lessor, has a new requirement for a confident individual with good prior supervising skills. Seeking strong back-office operational experience to manage an existing payout team. Reporting directly to their Operation Manager. Supporting their mainly broker-introduced business, ensuring efficient management of all processes, including the development of new best practice procedures. Applicants will ideally have at least 3 years’ experience in a similar people-management role, including the completion of annual staff reviews. Leading in the achievement of objectives and developing a result-oriented working environment using such leadership/mentoring skills. Will suit someone living in Berkshire, Buckinghamshire or Hampshire.
Support Officer - Asset Finance , The City
Basic to £35,000, Bonus, and usual Benefits
As part of a well-established City based Bank, their asset finance division requires a new support administrator to work alongside an existing operations team of 5. Involves contract validation, customer diligence and other related tasks in line with business policies and key internal controls. Ensuring that new business agreements are reviewed and executed within given timescales, with accurate recording of data, to maintain a high quality portfolio. Take ownership of contract related problems and efficiently handle customer queries. Requires a high level of attention to detail and good communication - to work closely with Sales, Credit Risk and Brokers. Be prepared to challenge established processes. Seeking a team player, self-motivated and a desire to learn new skills.
Payout Officer, Thames Valley
Basic £27-29,000, Bonus, Excellent Benefits
Our client is a global bank, with their asset finance business supporting various sectors, including technology, healthcare, manufacturing, industrial and energy. This is a newly created opportunity for an enthusiastic individual to support an important part of the Flow Operations team. Responsible for contacting clients, suppliers and introducers to perform key compliance checks as part of the payouts process. Excellent communication skills will enable you to confidently handle all ad hoc customer queries and partner with key internal contacts across all business channels to manage processes. Requires excellent attention to detail in the production and reconciliation of invoices and handling all documentation.
Customer Services Officer, Reading
Basic to £32,000, Bonus, plus full usual benefits
Our client is the division of a major international bank, now seeking to employ a bright and enthusiastic Customer Services Officer to join their growing operations team. Handling all customer service related enquiries from both customers and introducers, received via telephone, email and post. As well as basic leasing administration: managing invoices, complaint management, early settlement requests, novation process etc. Very varied role with close liaison with their remittances team in relation to payment allocation, management of account reconciliations, and control of their asset insurance scheme. Seeking a confident and organised individual to work alongside an experienced leasing team, offering good real future career options given major growth plans.
New Business Co-ordinator, Surrey
Basic £28-32,000, plus bonus, usual benefits
Our client is a well-established independent leasing company, seeking to hire a confident individual to undertake a proactive sale support role. Varied responsibilities: managing and inputting their commercial and professions new business proposals, with submission to lessors for credit clearance; liaising with suppliers, customers and lessors regarding providing additional information; issuing credit acceptances. Will also involve monitoring and reporting: using systems to manage progress of transactions, and ensure maximum conversion into new business pay-outs. Responsible for the accurate production of documentation for all areas. Handling of the pay-out process, checking original finance docs, and ensuring completion within designated timeframes. Also, working with field based salespeople to assist with marketing, including recognising and acting on ‘end of term’ opportunities. Responsible for the handling of upgrade and settlement requests. Dealing with general calls/customer services enquiries in need. The successful candidate will be self-motivated and capable of working under their own initiative.
Internal Sales Team Leader, Home Counties
Basic £40-45,000, bonus 25% & Excellent Benefits
A newly created opportunity, for this major lessor. Leading an internal sales team of four, specialising in the high volume sector of Food & Agriculture. A very hands-on front line position, pivotal in optimising the teams’ service to their partners and customers, whilst ensuring a proactive approach in regularly speaking to brokers/dealers/vendor partners; identifying new business opportunities. Managing day-to-day performance and workflow, from quotation, credit applications and through to documentation, sign-off and return. The team will also work closely with their field-based sales force, to guarantee a joined-up approach in servicing clients. The right candidate will offer proven team leadership skills, and experience in taking the ownership of the development and performance of a team. Completing appraisals, providing/arranging required training, monitoring team service levels and generally manage resources. Involvement with marketing, trade shows/exhibitions etc. Agri sector knowledge would be a benefit, but not essential.
Collections & Recoveries Manager, Thames Valley
Basic £50,000, Good Bonus & Excellent Benefits
Our client is a major international bank, with considerable growth plans. Reporting directly into their Operations Manager, the role will focus on managing the collections and recoveries team (6 reports) to maximise arrears collection and reduce bad debt losses. The successful candidate will develop existing staff and look to build and improve robust collection processes, whilst ensuring distressed assets are collected and remarketed in a timely manner. Need to be comfortable operating in a high volume environment, where tasks and priorities will change regularly. Seeking an inspiring team leader with high levels of energy to achieve business goals, within a strong customer service culture. Must be able to demonstrate similar team leader experience, with an in-depth knowledge of collection, litigation and remarketing processes. Strong communication skills, with the ability to influence and negotiate effectively, are essential.
New Business Co-ordinator, Home Counties
Basic to £28,000 plus Bonus. Excellent Benefits
International lessor, part of a major banking group looking to recruit an experienced sales support co-ordinator. The successful candidate will primarily provide back-up support with core responsibilities of inputting deals and modifying where appropriate. Assist in the collation of new business documentation, ensure all deals paid-out according to credit acceptance terms and agreed vendor / broker agreements. Liaise with sales and credit to resolve any issues, and liaise with Finance department regarding deal pricing and book funds for deals prior to pay-out. Seeking experience of least 2/3 years+. Will suit someone living Berks/Surrey area.