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Operations and Business Support

Internal Sales Team Leader, Home Counties

Ref: 1019

Basic £40-45,000, bonus 25% & Excellent Benefits

A newly created opportunity, for this major lessor. Leading an internal sales team of four, specialising in the high volume sector of Food & Agriculture. A very hands-on front line position, pivotal in optimising the teams’ service to their partners and customers, whilst ensuring a proactive approach in regularly speaking to brokers/dealers/vendor partners; identifying new business opportunities. Managing day-to-day performance and workflow, from quotation, credit applications and through to documentation, sign-off and return. The team will also work closely with their field-based sales force, to guarantee a joined-up approach in servicing clients. The right candidate will offer proven team leadership skills, and experience in taking the ownership of the development and performance of a team. Completing appraisals, providing/arranging required training, monitoring team service levels and generally manage resources. Involvement with marketing, trade shows/exhibitions etc. Agri sector knowledge would be a benefit, but not essential.

 

Assistant Team Leader, Home Counties

Ref: 0998

Competitive Package, including annual bonus and excellent pension/additional benefits

Our client is a leading European bank-owned lessor. Seeking an experienced individual with at least 3-5 years’ experience to provide operational sales support and service delivery across all business units. Reporting directly into the Team Leader, in assisting in managing a team of 10, and deputising in his absence. Team focus on more structured complex deals/documentation, needing strong attention to detail. A very hands-on role, alongside coaching and mentoring, being involved with various process improvement projects, and reporting on service levels. The right candidate needs to have exceptional relationship management skills, as well as problem solving and analytical experience. Previous people management experience is preferred but certainly NOT essential. Our client is very happy to consider applications for those with the right drive and higher level experience, perhaps with some prior mentoring experience, but looking for that next career move into team leadership.

 

Collections & Recoveries Manager, Thames Valley

Ref: 1017

Basic £50,000, Good Bonus & Excellent Benefits

Our client is a major international bank, with considerable growth plans. Reporting directly into their Operations Manager, the role will focus on managing the collections and recoveries team (6 reports) to maximise arrears collection and reduce bad debt losses. The successful candidate will develop existing staff and look to build and improve robust collection processes, whilst ensuring distressed assets are collected and remarketed in a timely manner. Need to be comfortable operating in a high volume environment, where tasks and priorities will change regularly. Seeking an inspiring team leader with high levels of energy to achieve business goals, within a strong customer service culture. Must be able to demonstrate similar team leader experience, with an in-depth knowledge of collection, litigation and remarketing processes. Strong communication skills, with the ability to influence and negotiate effectively, are essential.

 

Sales Support Manager, Thames Valley

Ref: 1013

Basic to £60,000, Bonus, Excellent Benefits

Our client is a global bank, with their asset finance business operating across various sectors. Seeking an inspiring team leader, to manage a team of 8, supporting Business Development Managers in all aspects. Including finance applications, new business quotations, documentation and relevant introducer queries. Providing excellence customer service for both new and existing clients. Leading the team to develop and maintaining such client relationships, providing management support, introducing key business initiatives and support product development. The right person must be comfortable operating in a high volume environment, offering a high level of energy, with the ability to motivate and inspire a high performing team. Striving for continuous improvement through training and development.

 

New Business Co-ordinator, Home Counties

Ref: 1010

Basic to £28,000 plus Bonus. Excellent Benefits

International lessor, part of a major banking group looking to recruit an experienced sales support co-ordinator. The successful candidate will primarily provide back-up support with core responsibilities of inputting deals and modifying where appropriate. Assist in the collation of new business documentation, ensure all deals paid-out according to credit acceptance terms and agreed vendor / broker agreements. Liaise with sales and credit to resolve any issues, and liaise with Finance department regarding deal pricing and book funds for deals prior to pay-out. Seeking experience of least 2/3 years+. Will suit someone living Berks/Surrey area.

 

Collections & Customer Services Officer, Reading

Ref: 0946

Basic c.£25,000, Bonus, Excellent Benefits

Our client is a global bank, with their asset finance business operating across various sectors. Their considerable growth plans includes a newly created opportunity for a bright and enthusiastic individual. A varied and interesting role - mix of Collections and Customer Services. Collections activity will cover both regulated and unregulated agreements across a broad spread of customer types and financial products (to 60 days arrears). Requires strong communication skills to correspond and follow-up with customers in a fast-paced and efficient manner. You will naturally provide a high level of customer service, handling all such related service enquiries from both clients and introducers received via telephone/email/post. Tasks including invoice requests, complaint management, early settlement requests. Will include managing their Direct Debit processing system - submission of new instructions/ processing daily files.

 

New Business Co-ordinator, Home Counties

Ref: 0940

Basic to £28,000 plus Bonus. Excellent Benefits

International lessor, part of a major banking group looking to recruit an experienced sales support co-ordinator. The successful candidate will primarily provide back-up support with core responsibilities of inputting deals and modifying where appropriate. Assist in the collation of new business documentation, ensure all deals paid-out according to credit acceptance terms and agreed vendor / broker agreements. Liaise with sales and credit to resolve any issues, and liaise with Finance department regarding deal pricing and book funds for deals prior to pay-out. Seeking experience of least 2/3 years+. Will suit someone living Berks/Surrey area.

 

Customer Services Specialist, Home Counties

Ref: 0975

Basic £25-30,000 plus Bonus, usual benefits

A new opportunity with a major lessor. Working within a small existing customer services team to ensure high quality delivery and maximise satisfaction. Take ownership for the “customer experience” and have a passion for helping internal and external customers. Managing all aspects of customer enquiries direct or indirect via a range of introducers via phone, e-mail and letter within set standards. Queries and complaint handling, as well as production of/changes to customer agreements, and following-up on various client requests. Think commercially when making decisions and prioritising workload, and be flexible to adapt in the role to meet the needs of the business. Suggest process improvements when required. Offices based in Herts.

 

 

 

 

 

 

 

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