Assistant Team Leader, Home Counties
Competitive Package, including annual bonus and excellent pension/additional benefits
Our client is a leading European bank-owned lessor. Seeking an experienced individual with at least 3-5 years’ experience to provide operational sales support and service delivery across all business units. Reporting directly into the Team Leader, in assisting in managing a team of 10, and deputising in his absence. Team focus on more structured complex deals/documentation, needing strong attention to detail. A very hands-on role, alongside coaching and mentoring, being involved with various process improvement projects, and reporting on service levels. The right candidate needs to have exceptional relationship management skills, as well as problem solving and analytical experience. Previous people management experience is preferred but certainly NOT essential. Our client is very happy to consider applications for those with the right drive and higher level experience, perhaps with some prior mentoring experience, but looking for that next career move into team leadership.
Collections & Customer Services Officer, Reading
Basic c.£25,000, Bonus, Excellent Benefits
Our client is a global bank, with their asset finance business operating across various sectors. Their considerable growth plans includes a newly created opportunity for a bright and enthusiastic individual. A varied and interesting role - mix of Collections and Customer Services. Collections activity will cover both regulated and unregulated agreements across a broad spread of customer types and financial products (to 60 days arrears). Requires strong communication skills to correspond and follow-up with customers in a fast-paced and efficient manner. You will naturally provide a high level of customer service, handling all such related service enquiries from both clients and introducers received via telephone/email/post. Tasks including invoice requests, complaint management, early settlement requests. Will include managing their Direct Debit processing system - submission of new instructions/ processing daily files.
New Business Co-ordinator, Home Counties
Basic to £28,000 plus Bonus. Excellent Benefits
International lessor, part of a major banking group looking to recruit an experienced sales support co-ordinator. The successful candidate will primarily provide back-up support with core responsibilities of inputting deals and modifying where appropriate. Assist in the collation of new business documentation, ensure all deals paid-out according to credit acceptance terms and agreed vendor / broker agreements. Liaise with sales and credit to resolve any issues, and liaise with Finance department regarding deal pricing and book funds for deals prior to pay-out. Seeking experience of least 2/3 years+. Will suit someone living Berks/Surrey area.
Customer Services Specialist, Home Counties
Basic £25-30,000 plus Bonus, usual benefits
A new opportunity with a major lessor. Working within a small existing customer services team to ensure high quality delivery and maximise satisfaction. Take ownership for the “customer experience” and have a passion for helping internal and external customers. Managing all aspects of customer enquiries direct or indirect via a range of introducers via phone, e-mail and letter within set standards. Queries and complaint handling, as well as production of/changes to customer agreements, and following-up on various client requests. Think commercially when making decisions and prioritising workload, and be flexible to adapt in the role to meet the needs of the business. Suggest process improvements when required. Offices based in Herts.