New Business Co-ordinator, South West London
Basic £27-29,000 plus Bonus. Excellent Benefits
International lessor, part of a major banking group looking to recruit an experienced sales support co-ordinator. The successful candidate will primarily provide back-up support with core responsibilities of inputting deals and modifying where appropriate. Assist in the collation of new business documentation, ensure all deals paid-out according to credit acceptance terms and agreed agreements. Liaise with vendors/dealers/brokers to ensure they have the correct and valid documentation. Work with sales and credit to resolve any issues, and liaise with Finance department regarding deal pricing and book funds for deals prior to pay-out. Seeking experience of least 2-3 years+.
Customer Services Officer, Thames Valley
Basic c.£28,000, Good Bonus, plus excellent benefits
Our client is the division of a major international bank, now seeking to employ a new Customer Services Officer to join their growing operations team. Handling all customer service related enquiries from both customers and introducers, received via telephone, email and post. As well as basic leasing administration: managing invoices, complaint management, early settlement requests, novation process etc. Very varied role with close liaison with their remittances team in relation to payment allocation, management of account reconciliations, and control of their asset insurance scheme. Seeking a confident and organised individual to work alongside an experienced leasing team, offering good real future career options.
Payout & Documentation Officer, Reading
Highly Competitive Package, including Bonus & Excellent Benefits
Our client is a major lessor, with strong growth plans. This is a newly created opportunity for an enthusiastic individual to support an important part of the Flow Operations team. Requires excellent attention to detail in the processing of new business proposals, communication of credit decisions, preparing product documentation for introducers. Checking legal documentation (including ancillary documents for accuracy, legality and compliance) to approval conditions. Preparing agreements for payout. Entering payments instructions into internal systems for authorisation. Excellent communication skills will enable you to confidently liaise with introducers, vendors and clients to obtain additional information where required. Handle all ad hoc customer queries and partner with key internal contacts across all business channels to manage processes.
Collections Officer, Reading
Basic £25-28,000, Good Bonus, Excellent Benefits
Our client is a global bank, with their asset finance business supporting various sectors, including technology, healthcare, manufacturing, industrial and energy. Their considerable growth plans includes hiring a bright and enthusiastic Collections Officer to support the flow operations team. Collections activity will cover both regulated and unregulated agreements across a broad spread of customer types and financial products. Requires strong communication skills to correspond to and follow-up with customers in a fast-paced and efficient manner. You will naturally provide a high level of customer service to enable you to resolve collection issues and client discrepancies, issue customer refunds and action account adjustments. Also includes assisting where external agents are involved.
Lease Administrator, N/West London
Basic £26-28,000, Annual Bonus, usual additional benefits
Well established specialist lending bank, offering a large range of leasing products across various sectors. Growth plans includes a newly created opportunity for someone with leasing support, admin and customer services experience. Working within an existing busy team of around 10 experienced customer services lease administrators. A varied role includes managing the lifecycle of contracts using lease administration systems through the life cycle of Agreements. Administering any Novations, Settlements, Terminations, Reschedules and Extensions. Ensuring deadlines have been met and all output is correct. Provide management reporting for both external client and the internal businesses. Maintain professional customer service assistance at all levels. Seeking a strong team player with the ability to be flexible in day to day tasks.
Customer Services Co-ordinator, South West London
Basic £27-28,500, Annual Bonus, Excellent benefits
Our client is a major lessor with a new requirement, for someone to work within their small existing customer services team, to ensure high quality delivery and to maximise satisfaction in creating and developing a pro-active approach with the objective of improving relationships with customers and introducers. Managing all aspects of customer enquiries, direct or indirect via a range of introducers via phone, e-mail and letter within set standards. Providing a range of financial statements and copy documentation to customers. Ability to use problem solving skills to produce effective managed solutions. Help administer their Lease Administration system, and update with new direct debits and bank details; ensuring compliance with Consumer Credit Act, Money Laundering and Data Protection regulation. Be pro-active in making recommendations for ongoing improvements to systems and processes. The successful candidate is likely to have had a minimum of 2 years prior experience in a similar role.
Sales Support Co-ordinator, Hampshire
Basic £27-35,000, Bonus, excellent benefits
We are now seeking a Leasing Sales Support Co-ordinator, for a newly created position to support our clients continuing expansion. The leasing division of a well-established Bank, operating from a separate offices, with considerable growth plans. The successful candidate will be the primary contact for brokers and customers; managing proposals and discussing asset finance deals. Will require the building of strong relationships with such brokers, in maintaining close ties to maximise new business opportunities. A varied role, which will include receiving calls, providing information and to deal effectively with any queries. Provide excellent customer service at all times. Input proposals onto their operating system to include all required information, credit searches and valuations. Keep brokers and/or customers updated with progress. Work closely with their field-based Sales team. Needs someone with the right customer service and admin skills, whilst having the confidence to take a proactive approach.
Assistant Team Leader, Home Counties
Competitive Package, including annual bonus and excellent pension/benefits
Our client is a leading European bank-owned lessor. Seeking an experienced individual with at least 3-5 years’ experience to provide operational sales support and service delivery across all business units. Reporting directly into the Team Leader, in assisting in managing a team of 10, and deputising in his absence. Team focus on more structured complex deals/documentation, needing strong attention to detail. A very hands-on role, alongside coaching and mentoring, being involved with various process improvement projects, and reporting on service levels. The right candidate needs to have exceptional relationship management skills, as well as problem solving and analytical experience. Previous people management experience is preferred but certainly NOT ESSENTIAL. Our client is very happy to consider applications for those with the right drive and higher level experience, perhaps with some prior mentoring experience, but looking for that next career move into team leadership.
New Business Co-ordinator, Surrey
Basic £28-32,000, plus bonus, usual benefits
Our client is a well-established independent leasing company, seeking to hire a confident individual to undertake a proactive sale support role. Varied responsibilities: managing and inputting their commercial and professions new business proposals, with submission to lessors for credit clearance; liaising with suppliers, customers and lessors regarding providing additional information; issuing credit acceptances. Will also involve monitoring and reporting: using systems to manage progress of transactions, and ensure maximum conversion into new business pay-outs. Responsible for the accurate production of documentation for all areas. Handling of the pay-out process, checking original finance docs, and ensuring completion within designated timeframes. Also, working with field based salespeople to assist with marketing, including recognising and acting on ‘end of term’ opportunities. Responsible for the handling of upgrade and settlement requests. Dealing with general calls/customer services enquiries in need. The successful candidate will be self-motivated and capable of working under their own initiative.